Terms of Service and Privacy Policies

Thank you for your interest in learning about our ticket policies.

We strive to offer exceptional customer service. If you have questions, please call our Box Office at (415) 621-7900 or send a message to info@americanbach.org. Note that we may not be able to return calls or respond to messages within less than 24 hours.

Our ticketing terms and conditions may be changed at any time, and revisions will be applied to all future transactions or requests.

All sales are final; there are no refunds. Dates, prices, programs, artists, and productions are subject to change. If you are unable to attend, please consider donating or giving your ticket(s) to friends or family. Exchanges are available to subscribers only (see below). If American Bach has to cancel a performance for any reason, we will offer full refunds.

Patrons agree to receive email marketing communications from American Bach. You may unsubscribe from our message, but you will not subsequently receive any notifications about future performances. We cannot resubscribe your email address; you must do that by clicking here.

By purchasing a ticket, patrons agree to follow all health and safety protocols as may be deemed appropriate by local government health agencies and all signage posted at events. Audience members who fail to follow the safety protocols will be promptly removed from the performance venue.

Exchanges for Subscribers Only

If you cannot attend a performance for which you have previously purchased subscription tickets, you may exchange them for another performance in the current season’s subscription series only by communicating with our box office at least 48 hours prior to the performance that you cannot attend. All exchanges are subject to availability, and any price differential will apply when exchanging for a higher-priced performance or seat location. You will not receive a refund for the price differential when exchanging for a lower-priced performance or seat location.

Exchanges are not available for December Holiday concerts or New Year’s Eve concerts.

If you are unable to exchange your tickets, call the Box Office at (415) 621-7900 at least 24 hours prior to the performance to return tickets for a possibly tax-deductible donation. We will not provide you with a donation acknowledgment, but you can use the ticket receipt that you received for your personal accounting. Ticket donations are not treated as cash gifts and do not apply toward annual giving levels or membership benefits. We do not offer tax-deductibility advice. For questions, please consult your tax advisor.

Lost Tickets

If you have misplaced your tickets, call the Box Office at (415) 621-7900, and we can reissue them via email only. Note that your original (lost) tickets are still valid, and once tickets for a particular seat are scanned, we cannot honor duplicates. Your tickets have value, so keep them safe.

Presenting your Tickets

All tickets purchased in advance contain a QR code or bar code, which will be scanned by our ushers. You may present your tickets and codes through whatever delivery method you chose. If you opted for postal delivery (extra charge applies), we will scan the tickets that you received in the mail. If you opted for email delivery, you may present either a printout of your ticket confirmation email message or you may present the email as displayed on your smart device such as a mobile phone.

Late Seating

We open our venues no less than 45 minutes before the start of a concert. Late seating is at the discretion of the Artistic and House Management staff. In some cases, it could be within the first 15 minutes of a performance, but in other cases, it might be much later. Please plan your arrival accordingly.

Prices and Fees

Ticket prices are subject to change. Prices may be higher at the door, so order early for the best seating and prices. Service charges and per-ticket fees apply to all purchases except subscriptions. Extra tickets purchased by subscribers, while sold at the subscription rate, are also subject to service charges and per-ticket fees.

Respect and Community

We value the patronage of all who purchase tickets for our events and strive to maintain the value of each ticket buyer's performance experience. We request that audience members silence their personal devices. Audience members who disrupt the performance may be asked to leave the venue.

This privacy notice discloses the privacy practices for americanbach.org and sfbachfestival.org. This privacy notice applies solely to information collected by these websites. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

• What choices are available to you regarding the use of your data.

• The security procedures in place to protect the misuse of your information.

• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.

• Change/correct any data we have about you.

• Have us delete any data we have about you.

• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 415 621-7900 or via email.

Orders

We may request information from you on order forms. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to accept our policies more than once, thereby saving time while on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

We use outside shipping companies (e.g. Kunaki CDs, TIX.com, et al) to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Thank you.

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